Shipping Policy

At MyPurplePaw, we work hard to ensure that your order arrives safely, promptly, and in excellent condition. Below, you will find important information about our order processing, shipping times, and delivery conditions.

Order Processing

All orders are processed within a maximum of 48 business hours after the purchase is confirmed, excluding weekends and public holidays.

If there is an exceptional delay in preparing your order, we will contact you by email.

Shipping Times

We offer free shipping on all orders within the countries and regions where we currently operate.

Estimated delivery times are:

• United States: 3–8 business days

Delivery times are estimates and are not guaranteed. They may be affected by factors outside our reasonable control, including:

• High order volumes

• Carrier delays

• Customs processing

• Severe weather

• Holidays

• Incorrect or incomplete shipping information

• Other logistical circumstances

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email letting you know that your package is on its way.

Tracking information will be included when available.

During the delivery process, the shipping carrier may contact you directly if it needs to confirm your information or coordinate delivery.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address and for being available to receive their order.

An order may be considered undeliverable when:

• The shipping address provided is incorrect or incomplete

• The carrier is unable to locate the recipient

• The customer does not respond to the carrier’s delivery attempts or contact requests

• The package is not collected from a pickup location within the required period

If a package is returned because of an incorrect address, unsuccessful delivery attempt, or failure to collect it, we may offer the following options:

Reshipping

The order may be shipped again after the customer provides the correct delivery information.

A $4.99 reshipping fee may apply.

Refund

Where appropriate, we may offer a partial refund after deducting any shipping, return, handling, or processing costs already incurred.

Refund eligibility will depend on the circumstances and the condition of the returned package.

Customs Duties and Taxes

Most orders do not incur additional charges.

However, international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not controlled by MyPurplePaw.

MyPurplePaw is not responsible for delays caused by customs processing.

Delayed Orders

If your order does not arrive within the estimated delivery window, please allow a few additional business days, as carriers may occasionally experience temporary delays.

You should also:

• Review the latest tracking updates

• Check that the shipping address is correct

• Check with household members, neighbors, building staff, or common delivery areas

• Contact the carrier directly when appropriate

If the delay continues or there has been no tracking update for several days, contact our customer support team so that we can review the shipment.

Email: mypurplepaw@gmail.com

Order Changes and Cancellations

Orders may only be modified or canceled if they have not yet entered processing or fulfillment.

Once an order has been processed, packed, or shipped, we may be unable to change the shipping address, modify the products, or cancel the order.

If you need to request an urgent change, contact us as soon as possible.

We will make reasonable efforts to assist you, but changes and cancellations cannot be guaranteed.

Lost or Missing Packages

If tracking indicates that a package may be lost in transit, contact us so that we can investigate the shipment with the carrier.

Carrier investigations may take several business days.

If the carrier confirms that the package was lost due to a genuine shipping issue, we may offer:

• A replacement shipment at no additional cost, or

• A refund to the original payment method

Orders marked as delivered are handled in accordance with the “Orders Marked as Delivered” section of our Returns & Refunds Policy.

Contact Us

For questions about shipping, tracking, delivery delays, or address changes, contact us at:

Email: mypurplepaw@gmail.com

MyPurplePaw
Carrer Tomàs Llàcer, 2
03804 Alcoi, Alicante
Spain