PRIVACY POLICY

Last updated: April 7, 2026

VidaPeluda operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). VidaPeluda is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you communicate with us by any other means.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and how your personal information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information”, we mean any information that identifies you or that can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact details, including your name, address, billing address, shipping address, telephone number and email address.

• Financial information, including credit or debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation and other payment-related information.

• Account information, including your username, password, security questions, preferences and settings.

• Transaction information, including the products you view, add to your cart, save to your wish list, purchase, return, exchange or cancel, as well as details of your previous transactions.

• Communications with us, including any information you provide when communicating with us, such as when submitting a customer service enquiry or complaint.

• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

• Usage information, including information about how and when you interact with, use or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.

• Automatically through the Services, including information collected from your device when you use our products or services or visit our website, as well as through cookies and similar technologies.

• From our service providers, including when we engage them to provide certain technologies or when they collect or process your personal information on our behalf.

• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalising and Improving the Services

We use your personal information to provide the Services to you. This includes fulfilling our contract with you, processing payments, managing orders, remembering your preferences and products you may be interested in, sending account-related notifications, processing purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews and providing a personalised shopping experience, such as recommending products related to your purchases.

This may also include using your personal information to personalise and improve the Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post.

We may also use your personal information to display online advertisements for products or services on the Services or on other websites, including advertisements based on products you have previously purchased, added to your cart or otherwise interacted with through the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or take action regarding possible fraudulent, illegal, harmful or malicious activity, protect public safety and maintain the security of our Services.

If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password or other account information with anyone.

Communicating with You

We use your personal information to provide customer support, respond to your enquiries, deliver the Services effectively and maintain our business relationship with you.

Legal Purposes

We may use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement agencies or government authorities.

We may also use your information to investigate or participate in civil discovery, potential or actual litigation or other legal proceedings, and to enforce or investigate possible breaches of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

These circumstances may include:

• Sharing information with Shopify, service providers and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.

• Sharing information with business and marketing partners to provide marketing services and display advertisements.

For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites.

Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for personalised advertising and marketing purposes based on your online activity across different merchants and websites. You may exercise your right to opt out of these uses here.

• Sharing information when you direct, request or otherwise consent to the disclosure of certain information to third parties, such as when arranging the delivery of products or using social media widgets or login integrations.

• Sharing information with our affiliates or other companies within our corporate group.

• Sharing information in connection with a business transaction, such as a merger, acquisition or insolvency proceeding.

• Sharing information to comply with applicable legal obligations, including responding to subpoenas, search warrants or similar requests.

• Sharing information to enforce our Terms of Service or other applicable policies, and to protect or defend the Services, our rights and the rights of our users or other individuals.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

To provide and improve the Services, information you submit through the Services may be transmitted to and shared with Shopify and with third parties that may be located in countries other than your own.

In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and the Shopify platform.

To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants and the Shopify platform.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding Shopify’s use of such information for these purposes.

For more information about how Shopify uses your personal information and the rights available to you, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and their other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party websites, including the accuracy, completeness or reliability of any information contained on those websites.

Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and users of those third-party platforms, without limitation as to its use by us or third parties.

The inclusion of such links does not, by itself, imply that we endorse the content of those platforms or their owners or operators, unless expressly stated otherwise within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals considered to be minors under the applicable law of their jurisdiction.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal information belonging to individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.

The length of time for which we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances and, in some cases, we may reject your request where permitted by law.

Right of Access

You may have the right to request access to the personal information we hold about you.

Right to Deletion

You may have the right to request that we delete the personal information we hold about you.

Right to Correction

You may have the right to request that we correct inaccurate personal information we hold about you.

Right to Data Portability

You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.

Right to Opt Out of the Sale or Sharing of Personal Information and Targeted Advertising

Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered to be “targeted advertising” under applicable privacy laws.

You may exercise your right to opt out of these uses here.

Please note that if you visit our website while the Global Privacy Control opt-out preference signal is enabled, depending on your location, we will automatically treat that visit as a request to opt out for the device and browser you are using.

If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account.

For more information about Global Privacy Control, please visit:

https://globalprivacycontrol.org/

Except for the Global Privacy Control signal, we do not recognise other “Do Not Track” signals that may be sent by your web browser or device.

Communication Preferences

We may send you promotional emails. You may unsubscribe from these communications at any time by using the unsubscribe option included in our emails.

If you opt out of promotional emails, we may still send you non-promotional communications, such as emails relating to your account or orders you have placed.

Additional Rights for UK and EEA Residents

If you live in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may also exercise the following rights:

Objection to and Restriction of Processing

You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

Withdrawal of Consent

Where the processing of your personal information is based on your consent, you have the right to withdraw that consent.

Withdrawal of consent will not affect the lawfulness of any processing carried out on the basis of your consent before it was withdrawn.

You may exercise any of these rights through the options made available within the Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal information and the rights available to you, including rights relating to information processed by Shopify, please visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, as permitted or required by applicable law.

In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf in order to exercise your rights.

Before accepting a request submitted by an authorised representative, we will require the representative to provide proof that you have authorised them to act on your behalf. We may also require you to verify your identity directly with us.

We will respond to your request within a reasonable period, as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the details provided below or to submit a complaint to your local data protection authority.

Residents of the European Economic Area can find a list of the relevant data protection authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or an equivalent contract issued by the competent UK authority, where applicable.

This will not apply where the information is transferred to a country that has been formally recognised as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will publish the updated version of this Privacy Policy on this website, update the “Last updated” date and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us by email or post:

Email: soportevidapeluda@gmail.com

Postal address:
VidaPeluda
Carrer Tomàs Llàcer 2
03804 Alcoi, Alicante
Spain

For the purposes of applicable data protection legislation, VidaPeluda is the data controller responsible for your personal information.